Refund Policy

1. Cancelling your subscription

You can cancel whenever you want. When you cancel, you keep the paid plan until the end of the period you already paid for and you are not charged again. After that your account moves to the free plan.

2. Refund on your first purchase

If the paid plan isn't what you expected, you can request a full refund within 7 days of your first purchase, whether monthly or yearly.

3. Renewals

Renewals are not refunded once charged, except in these cases:

• We charged you twice or for the wrong amount.
• A failure on our side kept you from using the paid plan for a significant part of the period.
• The law of your country entitles you to a refund.

On a yearly plan, you can request a refund of a renewal within 7 days of the charge if you haven't used the service since.

4. How to request one

Write to support@dottya.com from the email address you bought with and include the date of the charge. We reply within 5 business days.

5. How the money is returned

The refund is issued by the payment provider to the same payment method you used. How long it takes to appear depends on your bank and is usually 5 to 10 business days.

6. Your consumer rights

This policy does not limit any withdrawal or warranty rights the law of your country gives you.